We may collect data in a variety of ways to improve our products and services, including through your interactions with our products, website and services, as well as to deliver personalized advertising and communications based on your interests:

Information you provide to us
This includes information you provide when you register and set up new products, download software, post on online platforms like forums or communities, respond to a survey, or enter a contest.

Information from the use of products and services
When you use certain products and services, data may be sent to us to help improve your experience and troubleshoot issues. This may include details about your device such as hardware model, firmware and operating system version, unique device identifiers, and online identifiers like your IP address. In some cases, if you’ve enabled location services on your device and in the app settings, we may also collect general location information to provide relevant features or support. Other times, subject to applicable law and your consent where it is required, we may collect data based on your activities including your settings and configurations, usage data, and crash or error data.

We may also collect and otherwise process business contact information that you provide to us, or that we collect from your organization, such as our business partners and suppliers when we are doing business and in the context of performing an agreement. Where notice or consent is required for such processing, the organization will notify and obtain such consent from its respective personnel and authorized users.

The data we receive depends on the products, services and features you use, events in which you may participate, business engagements and other interactions you may have with us. This data can include the following:

• Name and contact data – data like your name, personal or business email address, personal or business postal address, personal or business phone number, user ID and other similar contact data.

• Credentials – passwords, hints, and information used for authentication and account access.

• Demographic data – data like your age, gender, country, and preferred language.

• Payment data – data needed to process your order if you make purchases through a Pixelpaw Labs website, like your shipping address, products ordered, and contact information. When you buy digital products we process payment data such as the value of transaction, what subscriptions you purchased and, if applicable, your Paypal, WeChat, AliPay or Stripe ID. We do not collect payment or credit card numbers.

• Usage data – data about how you and your device interact with us and our products, like:

• Product usage data – the features you use, actions you take, and activities you perform, like button customization preferences, interactions with an app, or time spent listening to a speaker;

• Device data – data about your device and the network you use to connect to our products, including the operating systems and other software on your device, device identifiers, and regional and language settings;

• Other product data – information from other devices and software, like stereo, home automation, and television product information, cable provider information;

• Error reports and performance data – the type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred, and data about other software on your device; and

• Support data – information about you and your hardware, software, and details about the event, authentication data, your communications with us, data about the machine and the application you were using, and system, registry, and configuration data.

• Interests and favorites – your music preferences, programmed activities or routines, channels and radio stations, and services you use.

• Contacts and relationships – contacts and relationships if you use a product or service that supports multi-user, community and sharing functionality.

• Pixelpaw Labs Accounts (Guest and Pixel ID) – there are different options available to create an account, depending on the product or service and your choice. You may decide not to create an account, but provide details as a guest. In this case, we may only collect limited information, such as your name, email address and shipping address. You may decide to create a personal Pixelpaw Labs account called Pixel ID. In this case, we may also collect information such as your name, email address and telephone number and it will optimize your experience. For example, it may enable improved personalization and allow you to save and recall settings, configurations and history. We will assign a unique ID number to your account and information. When you sign into your account, we may collect information about your session, including a record of your sign-in, date and time, the product you signed into, the number assigned to your account, and a unique identifier assigned to your device, your IP address, your operating system and browser version. In general, when you sign into your account, you will stay signed in until you sign out.

• Social Logins – When you use a third-party service such as Apple, Facebook, Google or Twitch to log in, we process the personal data that you have agreed to share via the third-party platform in question. Please review the privacy notices presented to you by these third-party services when linking your accounts for details on the information Pixelpaw Labs receives.

• Location data – Some products use location data for purposes like time/date and language preferences or for the purpose of legal compliance. Data we may collect about your location can be either precise or imprecise. Precise location data can be your home or work address information or Global Positioning System (GPS) data, which we may collect when you enable location-based products or features. Imprecise location data may include a location derived from your Wi-Fi or IP address or data that indicates where you are located with less precision, like a city or region.

• Content – We may collect information about the content of your files and communications when necessary to provide you with the products you use. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support. We may contact you to understand your satisfaction with a product or service. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it is required.

• Participant data
  We process your personal data when you sign up to become a participant in a Pixelpaw Labs:

  • Beta Test

  • Interview

  • Research

  • Survey

  We use this personal data to invite you to become a participant and we use your feedback to develop and improve our products and services. Examples of the information we receive and process include:

  • your name, email address and phone number

  • the categories of products and services you are interested in

  • information in your product tester application

  • your testing activity, product data, service data, device data, and diagnostic data

  • video and/or audio recordings if they were part of the Beta Test, Interview, Research or Survey you participated in

  • shipment/fulfillment data to send you a Beta product

  • your feedback, review and comments during the Beta Test about the tested products and services, and questions asked during the Interview, Research or Survey.

Unless otherwise communicated to you when you sign up for our testing program, we process this data for the purpose of entering into or performing the contract between you and Pixelpaw Labs. With your consent, we may contact you for future similar Beta Test, Interviews, Research and Survey activities.